Comments on: crazy things companies do #2: let hr policies drive away customers

By: fran

fran — Thu, 04 Mar 2010 13:14:48 +0000

wow. water = offensive? explain that to me.

By: Paul Smith

Paul Smith — Thu, 04 Mar 2010 05:29:54 +0000

It is just so annoying when policies serve only one purpose: strip away the worker’s personal identity. This would not surprise me if this was a policy derived from a focus group.
A good friend told me once he wasn’t allowed to have water at his desk. He worked in the public eye & it might be construed as offensive. What’s offensive is that policy makers have nothing better to do than make up this crap.

By: fran

fran — Tue, 02 Mar 2010 12:59:06 +0000

hi adrian,

this manager probably thought he was doing the right thing, or at least things by the book. it speaks to the need to communicate very clearly with employees (at all levels) about the organization’s intent so they have the understanding to apply discretion when discretion is warranted.

thanks for reading,
f

By: Adrian Swinscoe

Adrian Swinscoe — Tue, 02 Mar 2010 10:44:55 +0000

Hi Fran,
Seems that a lot of organsiations miss the fact that branding is an internal as well as external activity and that if you miss the internal part then it can have an impact on their customers.

Great post,

Adrian

By: fran

fran — Mon, 01 Mar 2010 14:42:25 +0000

perfect. employees who go all out to do excellent work and make personal connections with customers deserve a great home.

By: Paul Hebert

Paul Hebert — Mon, 01 Mar 2010 13:32:26 +0000

great post – you should tell your new found postal home about karn – maybe they will hire her away and everyone can win!